Frequently Asked Questions

All Rodtanaka handbags are crafted from 100% full-grain European leather and high-grade calfskin. Our metal hardware features custom electroplated protective coatings to resist tarnishing, scratching, and oxidation over time.

Yes. Our fine necklaces are manufactured with hypoallergenic 925 sterling silver, 18K solid gold, or heavy gold vermeil. They are completely nickel-free and lead-free, ensuring safe wear for sensitive skin types.

Keep leather bags stored in the provided dust bag away from direct sunlight and humidity. Clean with a soft, dry cloth. For fine necklaces, clean gently with a jewelry polishing cloth and store them flat to prevent chain tangling.

All orders undergo strict quality control and are processed within 1 to 2 business days prior to dispatch.

Once processed, the estimated delivery time is typically 3 to 8 business days, depending on your destination and chosen delivery option. You will receive a real-time tracking number via email as soon as your parcel ships.

We partner with premier logistics providers including USPS for standard residential deliveries, UPS for ground freight, and FedEx for express tracking support.

We offer a hassle-free return and exchange window within 60 days of receiving your order. Items must be unused, unworn, and in their original packaging with all security tags and dust bags intact.

Once your returned item is received and inspected, approved refunds will be credited back to your original payment method within 12 business days.

You can email our customer concierge at contact@rodtanaka.com. Our support hours are 8:00 AM – 7:00 PM (EST), Monday through Friday. We respond to all inquiries within 24 hours.